Privacy Policy

Effective Date: January 1, 2025

Welcome to Mutepo, your trusted source for fresh roses and tulips delivery. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our flower delivery services.

1. Information We Collect

1.1 Personal Information

When you place an order for our fresh roses and tulips delivery service, we may collect the following personal information:

  • Full name and contact information (email address, phone number)
  • Delivery address and billing address
  • Payment information (credit card details, billing information)
  • Special delivery instructions or personalized message cards
  • Order history and preferences

1.2 Automatically Collected Information

We automatically collect certain information when you visit our website, including:

  • IP address and browser type
  • Device information and operating system
  • Pages viewed and time spent on our website
  • Referring website addresses
  • Cookies and similar tracking technologies

2. How We Use Your Information

Mutepo uses the collected information for the following purposes:

  • Order Processing: To process and deliver your fresh flower orders accurately and efficiently
  • Customer Service: To respond to your inquiries, provide support, and resolve any issues
  • Communication: To send order confirmations, delivery updates, and promotional offers
  • Payment Processing: To securely process your payments and prevent fraudulent transactions
  • Service Improvement: To analyze customer preferences and improve our product offerings
  • Marketing: To send you information about special promotions, seasonal flowers, and new products (with your consent)

Note: We will never sell your personal information to third parties for their marketing purposes.

3. Information Sharing and Disclosure

We may share your information with trusted third parties in the following circumstances:

  • Delivery Partners: To ensure timely delivery of your fresh roses and tulips
  • Payment Processors: To securely process your payment transactions
  • Service Providers: Third-party vendors who assist us in operating our website and conducting our business
  • Legal Requirements: When required by law or to protect our rights and safety

4. Data Security

Mutepo implements industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use SSL encryption for all payment transactions and maintain secure servers to store your data. However, please note that no method of transmission over the internet is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of certain features on our website.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a portable format

7. Children's Privacy

Our flower delivery services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Changes to This Privacy Policy

Mutepo reserves the right to update this Privacy Policy at any time. We will notify you of any significant changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country of residence. By using our services, you consent to the transfer of your information to Singapore and other countries where we operate.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Mutepo

Address: 12 Jalan Lim Tai See, Singapore 468307

Email: [email protected]

Phone: +65 91876543

Thank you for trusting Mutepo with your fresh flower delivery needs. We are committed to protecting your privacy while providing you with the finest roses and tulips.