Welcome to Mutepo. By accessing and using our fresh roses and tulips delivery service, you agree to comply with and be bound by the following terms and conditions.
By placing an order through our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.
Mutepo specializes in the delivery of fresh roses and tulips. We offer a wide selection of premium quality flowers sourced from trusted growers. Our services include:
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
Once your order is placed, you will receive an email confirmation at the address provided during checkout. This confirmation does not constitute acceptance of your order but merely acknowledges receipt.
All prices are listed in Singapore Dollars (SGD) and include applicable taxes unless otherwise stated. We accept the following payment methods:
Payment must be received in full before order processing and delivery. We reserve the right to modify prices at any time without prior notice.
We strive to deliver your flowers on time and in perfect condition. However, delivery times are estimates and not guaranteed. Factors beyond our control, such as weather conditions or traffic, may affect delivery schedules.
We currently deliver within Singapore and specified surrounding areas. Delivery fees vary based on location and will be calculated at checkout.
If the recipient is unavailable at the delivery address, we will attempt to contact them using the information provided. If delivery cannot be completed, the flowers may be left in a safe location or returned to our facility, and redelivery fees may apply.
We guarantee the freshness and quality of all our flowers. However, as flowers are natural products, slight variations in color, size, and appearance may occur. In cases where specific flowers are unavailable, we reserve the right to substitute with flowers of equal or greater value while maintaining the overall design and color scheme.
Cancellation requests must be made at least 24 hours before the scheduled delivery time. Orders cancelled within this timeframe will receive a full refund. Cancellations made less than 24 hours before delivery may incur a cancellation fee of up to 50% of the order value.
If you are not satisfied with your order due to quality issues, please contact us within 24 hours of delivery with photographic evidence. We will assess each case individually and may offer a replacement, credit, or refund at our discretion.
Customers are responsible for providing accurate delivery information, including recipient name, address, and contact details. Mutepo is not liable for failed deliveries resulting from incorrect information provided by the customer.
To the fullest extent permitted by law, Mutepo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services. Our total liability shall not exceed the amount paid for the specific order in question.
All content on our website, including images, text, logos, and designs, is the property of Mutepo and protected by copyright laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.
We are committed to protecting your privacy. Personal information collected during the ordering process is used solely for order fulfillment and customer service purposes. We do not sell or share your information with third parties except as necessary to complete your order. Please refer to our Privacy Policy for detailed information.
Mutepo shall not be held liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or transportation disruptions.
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after such modifications constitutes acceptance of the updated terms.
These Terms and Conditions shall be governed by and construed in accordance with the laws of Singapore. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
Company Name: Mutepo
Address: 12 Jalan Lim Tai See, Singapore 468307
Email: [email protected]
Phone: +65 91876543
If you have any questions or concerns regarding these Terms and Conditions, please contact us using the information provided above. Our customer service team is available to assist you during business hours.
Thank you for choosing Mutepo for your fresh flower delivery needs. We look forward to serving you with beautiful roses and tulips that brighten every occasion.